Order processing times are separate from the shipping times you will see at checkout. All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that postal services are currently experiencing significant delays due to strikes and the Christmas period. Potential delays due to this are outside of my control.
UK (domestic) Shipping Rates and Estimates
We ship our products with Royal Mail tracked 48. Shipping charges for your order will be calculated and displayed at checkout.
We currently only ship internationally to the United States.
All orders are shipped via Royal Mail International Tracked. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Performance Studio Planners is not responsible for these charges if they are applied and are your responsibility as the customer.
If you refuse or do not pay these charges, what happens next is out of our control.
If the parcel is returned to us without any additional charges, we will refund you the original cost of goods, excluding the shipping charge and any reductions to reflect the loss of value of the modified goods as laid out below.
If we incur additional costs to recover the goods, this cost will be deducted from the refund value.
If we are unable to recover the goods, no refund will be given.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our refund policy page.
If you have any further questions, please don't hesitate to contact us at email@example.com